Client satisfaction is most important to us at enGauged Limited. We recognise that this is only realised through consistently providing excellent consultancy services and high-quality design on time and within budget.
With client satisfaction our priority, we seek to apply best practice and capture lessons learnt to achieve “right first time" delivery of the client’s requirements. We listen carefully to any feedback received and respond accordingly by improving our processes where appropriate. Good longstanding relationships are what we are aspiring to achieve through our commitment to developing positive collaborative working with our clients and supply chain.
This policy is applicable to all employees and those who are undertaking design and consultancy services on our behalf and covers our provision of engineering design and consultancy services.
Our objective is to provide:
In order to achieve our objective, we appreciate that our employees’ skills and attention are required, and we shall:
This policy forms part of our Quality Management System which is certified to ISO 9001:2015 standards and sets out the processes and procedures for implementing our objective within legislative and regulatory frameworks.
Date: 1st July 2022